Video Digital Media Senior Associate

Executive search firm Monroe Consulting Group Philippines, an executive recruitment firm, is recruiting on behalf of a leading global operations center that supports one of the world's most innovative technology companies. Our client is seeking a Digital Media Senior Associate - Video. This is a hybrid work setup based in the Philippines.

As the Digital Media Senior Associate you will work on external (client / Advertiser facing) products like AdWords (Video, Search, Display, Shopping and Apps) providing support to client employees and advertisers directly on campaign performance-related issues. You will receive consults from internal teams for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers are able to use them to get desired results.

Position Responsibilities

• Support Account Managers / Customers with their advertising technical issues resolution on email / chat / phone / VC channels (depending on the pod this may vary)
• Troubleshoot and resolve issues related to Google Analytics Premium. This includes technical troubleshooting of issues related to GA Integrations, Billing, Implementation, Customization of the code, Account Setup, Mobile related issue etc
• Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow.
• Maintains acceptable performance metrics such as customer satisfaction, quality, productivity, first contact resolution, speed of response and attendance
• Demonstrates excellent time-management skills and the ability to work independently : using resources, policies and procedures effectively to solve customer issues; prompt and efficient service to Customers and Account Managers including appropriate escalation of customer's issues
• Partner effectively with second level escalation teams to solve customer cases that demand specialist attention and care.

Minimum Qualifications

Preferred Qualifications

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