Asset Performance Engineer - Quezon City

Key purpose of this role (and team)

The performance engineer is responsible for several key activities that facilitate the continuous operation of solar PV systems post-installation. These include system monitoring, remote troubleshooting and technical support, service case tracking, performance analysis and reporting, and project onboarding. This involves working closely with the Service & Quality Assurance Team to manage assets.

Location and work schedule : Eastwood, QC | shifting, not fixed

Key accountabilities of this role

• Utilize monitoring software to analyze system performance and identify faults.
• Prioritize activity to ensure systems are meeting performance levels.
• Liaise with the Service & Quality Assurance Team to track service cases.
• Provide remote technical support for contractors to investigate and resolve faults.
• Review documentation submitted by contractors from scheduled and reactive site visits.
• Produce system performance reports for internal and external stakeholders.
• Collate data for LGC claims.
• Liaise with system component suppliers for technical support and warranty claim approval.
• Create a bill of materials for service cases where the installation of components is required.
• Technical onboarding of projects post installation, including design and operation review.
• Interface with the project engineers to improve designs and methodologies based on technical issues identified during the execution of this role.
• Interface with subcontractors, customers, and other parts of the business to achieve desired outcomes.
• Actively record and report on lessons learned to improve processes in asset management and the wider business.

HSE accountabilities :

Qualifications, key skills and experience required