IT Service Delivery - Manila, Philippines

IT Service Delivery - Manila, Philippines

Location: Philippines, Iloilo City

Job category: Information Technology (IT)

Language:

Transcom is looking for talented individuals like you to join our awesome team! Be the next IT Service Delivery Engineer for our Transcom Pasig site.

Join our Transcom Family as an IT Service Delivery Engineer

The IT Service Delivery Engineer has a multifunctional role acting as a workstation administrator, local infrastructure administrator, and primary IT contact for a specific site. He will be in charge of physical support and maintenance of any IT equipment of a specific site he is assigned to. The IT Service Delivery Engineer shall provide first or second-tier user local support and serve as a primary contact for Service Desk personnel to rely on to resolve service interruptions or assist end users who seek advice on information technology issues, products, and services. The position of the IT Service Delivery Engineer will be expected to resolve most information technology related end user workstation issues as well as assist in the deployment of new systems and processes.Strategy & Planning

• Recommend Workstation (Desktop/Laptop/Thin Client) Hardware & Software Specifications and Configurations.
• Prepare policies and procedures involving Desktop Administration and Support

Acquisition & Deployment

• The Desktop Administrator shall manage or coordinate orders, preparation, and deployment of computers (desktop, laptops, thin clients, etc.)

Operational Management

• Responsible for all computer equipment installations and service. Maintain all hardware/software inventories for personal computers. Coordinate maintenance and repair of all computer peripherals.
• Works with the end users to customize the computer; trains customer on system changes.
• Ultimately responsible for the care and maintenance of the IT Storage room.
• Returns or disposes of leased or obsolete equipment.

As an IT Service Delivery Engineer:

• Provide support to end users at the desk side, for a particular location assigned to him
• Provide instruction and training to individual end users to resolve problems and reduce reoccurrence.
• Responsible for maintaining and support for printers, Fax Machines or Bat Phones
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
• Ensures anti-virus software and appropriate security patches are installed timely.
• Assess the need for and implement performance upgrades to PC boxes
• Collaborate with LAN engineer/network administrators to ensure efficient operation of the company's computing environment.
• Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
• Answer to and perform moves, adds, and changes (MAC) requests related to Desktop Administration
• Ensure that physical desktop connections are in proper working order.
• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Develop and maintain an inventory of all computer related components and equipment.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
• If necessary, liaise with third-party support and PC equipment vendors.
• Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.
• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
• Write technical specifications for purchase of PCs, desktop hardware and related products.
• Assists in planning computer deployment for new areas.
• Responsible for the creation of a standard PC/Thin Client image for all existing and incoming hardware
• Responsible for creation of documentation on the creation of the standard image for future state as well as knowledge transfer and disaster recovery
• Creation of software packages for new systems, software upgrades, patches or as needed.
• Responsible for testing all packages for impact of deployment and resolve potential issues
• Identify areas of improvement and create action plan and implement solutions with the assistance of the team
• Mentors and instructs junior members of the team for technical development
• Completes change control forms/plans for deployment projects/updates
• Completes QA test plans/UAT for new deployments and software packages and coordinates and/or assists in the completion of testing.

What's in it for YOU

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team!

• Day 1 HMO

• Meal & Transportation Allowance

• Rice Subsidy

• Clothing Allowance

• 24/7 Teleconsult

• Free Psychologist Consultation

• In-house & Online Pharmacy

• Scholarship Program

• Retirement Fund

• Free Meal & Medicine (through Transcom’s Tap Card Rewards)

• Loyalty Incentives

• Accidental & Life Insurance

• Free Shuttle Service

What Life at Transcom is like

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.

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