Threat Analyst, (Philippines Remote)

The Threat Analyst is responsible for actively monitoring and processing phishing threats reported our customers

Shift will start at 10pm - 7am PST (Philippine Standard Time) Mon - Sat. (8am- 5pm Central US Time, Mon-Friday)

Essential Duties / Responsibilities

• Monitor Triage systems for new customer reported suspicious emails
• Perform initial assessment on reported suspicious emails to determine if email poses a threat to the customer, or is benign
• Initiate threat analysis case for emails that pose a threat to the customer, and escalate to Sr. Threat Analysis team member.
• Assist Sr. Threat Analysts during investigations.
• Maintain ownership of cases opened for customers including updating cases, communicating with the customer, and documenting resolution
• Assist in production of monthly customer reports
• Maintain adequacy of skills by attending approved conferences, training, and other related events
• Assist with creation and maintenance of products including updates and upgrades, backups, and troubleshooting
• Response to customer requests submitted via ticketing systems and other communication channels
• Other duties as assigned.

Knowledge, Skills and Abilities Required

Education and / or Experience :