Retail Operations Specialist

About the Role:

The Retail Operations Specialist supports the results and performance of our Focus Global stores. Partnering with the Business and Sales Teams, you will help create a productive and driven environment where customers have an extraordinary experience, and employees can perform their best, enabling the business to grow. Serving and delighting shoppers remains a top priority.

Key Responsibilities:

• Assist in achieving store financial targets by tracking and improving measurable metrics that drive business performance.
• Monitor team and individual sales targets, providing regular feedback and analysis to the Sales and Business teams.
• Observe market trends and competitors' activities, offering recommendations to help maintain market competitiveness.
• Support resource planning to maximize sales, foot traffic, and customer engagement.
• Help foster strong relationships with clientele, including assisting the team in building connections with customers and interior designers.
• Coordinate with mall operators to support store operations and address business needs.
• Assist in proactive outreach and contribute to developing personal client business initiatives.
• Provide input for sales, product, and client service training to maintain a high standard of customer satisfaction.

What We're Looking For:

• Bachelor’s Degree in Business Studies, Administration, Marketing, Commerce, or equivalent.
• At least 2–3 years of relevant experience in retail operations, sales, or a related field.
• Energetic and enthusiastic, with a positive attitude.
• Strong attention to detail and ability to multitask and prioritize effectively.
• Comfortable with metrics and numbers, with experience tracking financial or performance goals.
• Strong interpersonal skills and the ability to collaborate with team members and external partners.
• Passionate about delivering exceptional customer experiences and representing world-class brands.