Network Operations Engineer

Role Overview

The Network Operations Engineer is responsible for providing 1st and 2nd level technical operational support for TP ICAP’s global network infrastructure. As part of a global Network Operations team, the successful candidate will be a strong technical lead with excellent troubleshooting skills.

The Network Operations team is responsible for resolving day-to-day issues, incidents, problems and changes within the network estate. This will include incident diagnosis and management, repair and recovery, monitoring, problem management, root cause analysis and deployment on a number of network platforms.

Special Job Requirements - working to a shift rota

Role Responsibilities

• Support network incident and change activities in a 24x7 global operations team on assigned shift.

• Troubleshoot and isolate network incidents within large-scale complex IT environments.

• Proactively manage network components in order to prevent incidents.

• Utilize all Network Monitoring and Management tools in an efficient and timely manner.

• Support changes to the production network while following all required change procedures.

• Process internal and external client requests for network changes in line with agreed policies and procedures.

• Follow escalation procedures and process, recommend improvements when required.

• Review, track and update network operations policies, standards, and processes.

• Review production changes for adherence against agreed policy and best practices.

• Work collaboratively with ICAP’s other IT infrastructure teams.

• Fulfil any additional / ad hoc duties as required to meet the needs of the business

Experience / Competences

Essential

• Minimum of 2 years’ experience working in a network operations environment.

• Excellent network troubleshooting experience.

• Excellent working knowledge of Cisco hardware and configuration (IOS/NX-OS).

• Good working knowledge of Fortinet firewall products

• Good working knowledge of routing protocols in particular BGP, OSPF, EIGRP and PIM

• Working knowledge of F5 load balancers

• Experience of configuring and supporting VPN including SSL, GRE and IPSec.

• Working knowledge of cloud technology. Ie; AWS

• Experience of networking tools (e.g SolarWinds, Thousand Eyes, Corvil).

• Awareness of ITIL processes (change control, incident management etc).

• Skilled in Microsoft Office applications

• Excellent customer service skills with an emphasis upon ownership and communication,

• Enthusiastic about networking with a keen willingness to share knowledge and help peers

• Robust appreciation of the impact and risk of changes in a business critical environment

• Eager to learn and to ‘roll up sleeves’ in a busy environment

• A pro-active approach to Service Management, focus on preventative to reactive support.

• Shift left Continuous Improvement approach

• 2+ years’ experience in an operational role supporting global enterprise networks

• Experience working in Financial Services, either directly or through a service provider

• Knowledge and experience of ITIL working practices, including change management

• Ability to prioritize and handle multiple tasks simultaneously working with minimal supervision

• Good communication skills both verbal and written

• Willingness to go above and beyond expectations

• Demonstrates a resilient, positive and proactive attitude

• Ability to work well in a team (experience of working in a global team preferred)

• Educated to degree level in a technical discipline, or equivalent experience

• Minimum Experienced Cisco CCNP or equivalent experience

Desired

• Fortinet Certification and ITIL Foundation highly desirable

Job Band & Level

• Professional / 5

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