Mandarin Supervisor (Biggest Contact Center)

BENEFITS : HMO

SSS

Pag-Ibig

Philhealth

Sick Leave

Vacation Leave

Incentive-based allowances JOB DETAILS : Company Profile : One of the BPO companies, known to provide the best services and support to different clients around the world

Position : Mandarin Supervisor

Type of job : Email and Calls job

Location : Pasay City

Schedule : Shifting Schedule with 2 days off

Industry : BPO Company

Salary : Negotiable

Work Set-up : Work On-site

Responsibilities :

Supervises the day-to-day activity of HR Administrative Services staff.

Ensures ongoing performance meets established guidelines and conducts annual performance reviews.

Facilitates resolutions to an assortment of problems and escalations that are moderately complex in scope.

Ensures all service levels are met per client expectations.

Ensures appropriate staffing levels and facilitates allocation of work

Contributes to business growth and efficiencies.

Interfaces with clients to identify and resolve ongoing issues.

Requirements :

Proficient in Mandarin and English language

At least 2nd year College or Senior Highschool Graduate levels, or equivalent.

With a minimum of 1 year of BPO experience as a Mandarin Bilingual Team / Supervisor.

Proficient in using MS Office applications and excellent presentation skills.

Familiarity with interactive learning activities.

Ability to multi-task in a fast-paced environment

Amenable to work onsite in Mall of Asia Complex, Pasay City.

Amenable to work on night / mid / shifting schedules, overtime, and during holidays.

Recruitment Process :

Paper Screening

Initial Interview

2nd Interview

Language Assessment

Final Interview

Job Offer