Spanish Bilingual Financial Customer Service Representative (Open)

Spanish Bilingual Financial Customer Service Representative (Open) Cagayan de Oro, Philippines At Ubiquity, we live and breathe our mantra : Head, Heart, Hustle.

This isn’t just a philosophy—it’s the foundation of who we are and what we do.

As a Customer Service Representative, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You'll Do :   Provide customer support in Spanish and English via phone, email, or chat.

Assist customers with account inquiries, billing concerns, payment processing, and transaction reviews.

Handle disputes, fraud-related concerns, and general financial service requests.

Explain financial products, services, policies, and procedures clearly to customers.

Maintain accurate documentation of customer interactions and transactions.

Ensure compliance with financial regulations and company policies.

Meet performance metrics including quality, productivity, and customer satisfaction.

What We’re Looking For :   Fluency in Spanish and English (spoken and written).

At least 6 months   of customer service experience in financial services, banking, or BPO industry preferred.

Strong communication, problem-solving, and interpersonal skills.

Ability to multitask and work in a fast-paced environment.

Basic computer navigation and MS Office proficiency.

Preferred : Experience handling financial accounts, credit cards, loans, or fraud / disputes.

Background in collections, chargebacks, or banking operations.

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