ISTA Solutions, an outsourcing / offshoring company, is in search of an experienced Medical Billing Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities
- Perform eligibility and benefits verification for treatments, hospitalizations, and procedures.
- Reviewing patient bills for accuracy and completeness and obtaining any missing information.
- Following up on unpaid claims within the standard billing cycle timeframe.
- Calling insurance companies regarding any discrepancy in payments if necessary
- Identifying and billing secondary or tertiary insurances.
Job Description :
Provides customer support through different communication channels (Phone, email, chat).Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.Collaborate with colleagues and different departments to resolve complex issuesMaintain accurate records on customer interactions, transaction, feedback, etc.Requirements
At least 6 months BPO experience handling US Healthcare InsuranceExperience with claims, denials, appealsStrong problem-solving skillsAdaptability to a changing work environmentAbility to remain calm under pressureGood verbal and written English skillsWilling to work onsite in MakatiAmenable working night shiftsBenefits
What can we offer you?
Competitive salary and benefitsHealth Insurance with free dependents10%-night differentialAttendance BonusPaid time offConvertible to cash leave creditsPerformance AppraisalWork-life balanceA focus on growing your career path with usWe encourage you to follow your passions and learn new skillsOur commitment to you
Strong culture and values-driven leadershipWe create opportunities for you to learn and grow at any stage of your careerContinuous learning and innovationWe foster an all inclusive environment where everyone thrives