Agency Manager Coordinator Remedial

Productivity :

• Allocates assigned auto loan accounts to the groups of In House and TPSP. This includes the assessment of historical figures of the teams concentration of accounts per area and availability of resources
• Monitors and reports the productivity and overall status of the team to the bucket manager and remedial tele department head. Performs the timely undertaking of collection activities or ensures the same by the In House and TPSP personnel assigned
• Accomplishes or reviews the productivity report to ensure Banks compliance to laws and regulations which may have an impact on the Banks legal stand on the loan recovery
• Performs coaching and mentoring of remedial collections associates remedial officers and TPSP personnel assigned Conducts analysis of training and intervention needed and provides the same
• Recommends and coordinates repossession strategies to improve teams overall work output
• Accommodates escalations and performs negotiation and persuasion of the client to surrender the vehicle and / or pinpoint the vehicles possessor and location which can no longer be completed by the repossessors in his team. Involves a balance between the loan recovery and the Banks customer service outlook
• Accommodates encoding of the daily attendance records leaves overtimes etc. of subordinates in the Banks systems
• Reviews liquidation and / or reimbursement of the expenses incurred in the conduct of daily collection / repossession activities within the Banks timelines according to the Policies and Procedures Manual (PPM)

Quality Assurance (QA) Compliance and Service Quality

Group Score

Key Skills

Sales Experience,B2B Sales,Marketing,Financial Services,Customer Services,Management Experience,Redmine,Agency Management,Home Care,Outside Sales,Sales Management,Recruiting

Employment Type : Full Time

Experience : years

Vacancy : 1