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IT Team Lead (AU Retail, Office-based)

IT Team Lead (AU Retail, Office-based)

ConnectOSMandaluyong City, Metro Manila, PH
30+ days ago
Job type
  • Quick Apply
Job description

Salary : P70,000-P90,000 (Monthly Package)

Schedule : Monday- Friday (05 : 00 AM to 02 : 00 PM PHT)

What are we looking for?

Skills Required :

  • Demonstrated experience in leading a team of IT Service Desk and / or IT Operational department within a complex multi-location business.
  • At least 2 years’ experience in a service desk environment or call centre.
  • Excellent technical and troubleshooting skills.
  • Sound knowledge of supporting Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, and Windows 10
  • Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony and mobile devices.

Nice to Have :

  • Exposure to ServiceNow, Salesforce, Active Directory, Share Point and Point of Sales (POS) desirable.

    • What will you do?

  • Co-ordinate and resolve day-to-day service issues to provide service continuity.
  • Improve service delivery through identification and resolution of service deficiencies.
  • Ensure that there are adequate Service Desk Analysts available to answer team member queries.
  • Point of escalation for the Service Desk Analysts
  • Ensure knowledge articles are kept up to date and training opportunities are identified and performed.

    • Join the awesome team and enjoy these benefits & perks :

  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Sleeping Quarters, Coffee at no cost
  • Complimentary Office Fitness and Wellness Facilities at no cost
  • Regular Company Events, Work Life Balance, and Career growth opportunities
  • Accessible location at the heart of Metro Manila the Mega Tower, EDSA

    • JOIN CONNECTOS NOW!

    ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

    We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

    #ConnectOSCareers #JoinConnectOS #ConnectOSTech

    Equal Employment Statement

    Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

    #LI-JG1

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    Team Lead • Mandaluyong City, Metro Manila, PH