Head of New Product Operations

First Circle is one of the fastest-growing fintech companies in the Philippines, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. As we enter this next phase of growth, we're hiring exceptional talent with a track record of excellence to join us in shaping the next chapter.

We’re looking for someone to lead operations for our new products , starting with employee salary loans and credit cards. You will be responsible for taking a new product from v1 and building it into something that delivers great value to our customers.

The ideal candidate has strong problem solving and analytical skills, is a proven operator who knows how to make things happen in reality, and knows what it is to build and manage a team of exceptional talent. You will be c omfortable working with data, eager to tackle tricky problems in ambiguous circumstances, and able to partner with other people and work with senior stakeholders.

Please note : this role will be located in the Philippines. Relocation and sponsorship is available.

Responsibilities

• High degree of exposure to leadership, reporting directly to the Vice President of Ops (ex Uber, ex BCG)
• Lead operations for “new products”, including employee salary loans and credit cards. More products may come under your ownership in the future. These are critical priorities for the business.
• You will be the ultimate owner for these products. You will be responsible for delivering a great user experience, managing the day to day operations for the products, defining and executing the strategy for growth, and taking accountability for P&L.
• Work closely with our tech and product teams, and with all our other teams who can be a part of what it takes to grow your products (sales, marketing, finance, legal etc).
• Sharp focus on user experience , working closely with our tech team to build and enhance our products.
• Define the processes and systems that allow us to operate the product, automating as much as possible .
• Establish strategy to distribute the products, working closely with our existing sales force.
• Build and shape a team of excellent operators, taking on more responsibility and a broader portfolio of products as we launch more and more solutions for our customers.

Requirements

Benefits