Reservations Supervisor (Cebu) | Onsite
TASQ Staffing SolutionsCebu City, Cebu, Philippines8 hours ago
Job type
- Quick Apply
Job descriptionTeam Leadership : Lead and supervise the reservations team, conduct daily briefings, and conduct training. Operations Management : Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations. Customer Service : Ensure prompt and accurate assistance for guest inquiries, complaints, and requests, providing high-level service. Performance Monitoring : Monitor team productivity, adherence to lead times, and overall quality of service to meet performance targets. 10 VL, 10 SL, 5 EL HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)
Work Setup : Onsite (Cebu City)
Shift : No Fixed Schedule
Requirements :
- Bachelor's degree in business administration, hospitality, or a related field.
- At least 3 years of experience in reservations, customer service, or a call center environment.
- At least 2 years in a supervisory role.
- GDS experience
- Sales experience
- Industry former employers were in - has to be in BPO company
Responsibilities :
Benefits :
Upon regularization :
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Cebu • Cebu City, Cebu, Philippines
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