CLIENT SUCCESS ADMINISTRATOR

Cebu City, PH
KMC Solutions
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Functional overview

Are you a passionate and driven Client Success Administrator? Have you been looking for a culture where you can grow, learn, contribute, and feel like part of a community?

Do you want to work with some of the largest brands in the world and help them decipher, digest, and deliver analytics that drive impact?

If so, then this role might be a perfect match!

About InfoTrust :

Our company was started with one principle : we are going to provide the best workplace for the best people and as long as we keep our eyes on this #1 goal, all other things will fall into place.

As an end-to-end digital analytics consulting, data governance, and technology company with a broad range of Google Partner certifications, we have seen this strategy work.

Based in Cincinnati, Ohio, InfoTrust has grown rapidly over the past decade, with additional office locations now in Columbus, Chicago, Barcelona, Toronto (new in 2020), and Dubai.

InfoTrust's continuing mission to be a "best place to work" resulted in a few notable recognitions beyond Best Employers in Ohio, with the company being named to the following 2020 lists : Ad Age Best Places to Work #2, Inc.

Best Workplaces, and Fortune Best Small and Medium Workplaces. Despite these honors, the team at InfoTrust has no intention of slowing down.

The organization continues to hold its core values of impact, ownership, diversity, respect, growth, and innovation at the center of its company culture.

InfoTrust encourages employees to give back to the communities in which they live and work and provides many ways for them to do so throughout the year.

Duties and responsibilities

The Client Success Administrator is the glue that holds the InfoTrust Client Success team together. They provide vital marketing and support to the team and ensure that the team is creating the most impact and also has access to up-to-date information and reports.

This role is also responsible for updating and maintaining Client Success team assets and procedures, in order to ensure the team’s effectiveness, efficiency and success.

Here are some of the goals we have for this role within the person’s first year. In many cases, we may already have a lot of these systems and processes in place, but we need to ensure scale in our processes :

Ability to work cross team and provide impactful and respectful feedback.

Professional writing and design skills to assist in the creation and roll out of marketing material to internal stakeholders.

Creating and maintaining decks for Client Success Initiatives, building scripts and roll out of initiatives to gain adoption (PEDAL, CS processes, EAP, Lessons Learned)

Keep up to date delivery team org charts for client success team

Strong organizational skills and familiarity with Google Docs

Enjoys having multiple projects going on at one time and able to juggle them with ease

Effective time manager with the ability manage multiple projects and priorities

Sets up SMART goals for work and keeps manager updated on progress

Strong problem solving skills to assist in process improvement and optimization

Coordinate calendars and schedule meetings

Problem solving and project management skills

Effective communication skills to create a positive experience for internal team members and external clients alike

Minimum qualifications

The successful Client Success Administrator will have the following background and skills :

Knowledge of Salesforce, or ability to become proficient at it in a short time

Knowledge of Trainual, or ability to become proficient at it in a short time to be impactful

Knowledge of Notion (PM tool), or ability become proficient at it in a short time to be impactful

Detail oriented problem solver

You are a great communicator, with the ability to talk with clients and other partners

You can work independently and prioritize multiple projects

You are a self-starter that seeks knowledge and expertise in your field

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