Shopping Digital Media Senior Associate

Job Summary :

As a Digital Media Senior Associate, you will support clients and advertisers using the company's commerce products by troubleshooting campaign issues, offering optimization recommendations, and collaborating with internal teams to enhance product performance.

Key Job Responsibilities :

• Provide support to clients and advertisers on all aspects of the company's commerce products, including AdWords, Analytics, and Shopping
• Provides prompt and efficient service to Account Managers including the appropriate escalation and consult channels
• Maintains acceptable performance metrics such as quality, productivity, timeliness, and attendance
• Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions
• Liaise with other departments and teams as required to resolve Customer issues and questions
• Gather feedback from clients and internal teams to improve the products and services that the company offers

Key Job Requirements :