Account / Process Trainer (Clark Pampanga) | Onsite

Work Setup : Onsite (Clark Pampanga)

Shift : Shifting Schedules

Responsibilities :

1. Training Needs Analysis :   Ability to extend follow- up support on the floor to sustain learning and improve performance.

2. Curriculum and Course Design :   Demonstrates end to end understanding of course design methodologies.

3. Content Development :   Demonstrates end to end understanding of content development and maintains appropriate methodology.

4. Course Delivery :   Possesses effective delivery / training techniques and methods.

5. Research Methodology :   Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

Required Skills :

• CS and Tech Domain : Training experience in effective communication, customer service, technical support, and culture
• Technology Functional Knowledge :   Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively
• High Impact Communication :   Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example
• Analytical Ability :   Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions / alternatives, keeping in mind the various stake holders
• Profile Screening Criteria / Checks :   Screening according to skills defined above - At least 3 years of training experience in soft skills and customer service.

Requirements :

Benefits :