Technical Training Specialist

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins – big and small.

Supported by operating principles of being strategy-led, -based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

Technical Training Specialist/ Product Instructional Designer

We’re seeking a curious, self-motivated, and technically skilled Instructional Designer to join our Product Training and Education team. In this role, you'll apply your passion for technology and learning to create impactful training that equips employees, customers, and implementation partners with the skills they need to effectively use Anaplan, a powerful platform that drives decision making for our customers. You'll collaborate with Product, Engineering, Global Solutions Delivery, Partner Success, and Customer Success teams to craft engaging learning experiences that enable services professionals and drive user adoption of Anaplan products and applications.

# Of Resources: 2

Shift: US timezone

Job Responsibilities

• Analyze product features and functionality to identify key learning points and develop training content designed to reinforce technical skills.
• Learn unreleased product content quickly and develop training aligned to the product development cycle.
• Stay current with all new Anaplan standard methodologies and product improvements to ensure learning content is kept up to date.
• Become an expert in Anaplan modeling techniques and standard methodologies by completing Level 1 and 2 training within 3 months, and maintaining all certifications as requirements change.
• Conduct research and collaborate with subject matter experts from Product, Engineering, Global Solutions Delivery, Partner Success, and Customer Success to define and document learning objectives.
• Transform raw source content from SMEs into instructional material, including on-demand and instructor-led training, designed to optimize learning.
• Continually improve training delivery based upon feedback from learners and mentor team members on feedback received.
• Assist Product Training and Education help desk in answering training content related cases.
• Ability to be flexible with modality and time requirements to meet customer needs for training.
• Work within LMS and instructional design platforms to ensure quality learning experience.
• Special assignments and other duties not specifically stated may also be assigned.

Job Qualifications

• 5+ years' experience in instructional design.
• Proven experience designing and developing product training for Anaplan or similarly complex products and applications.
• Experience with learning tools used for course authoring, video editing, graphic design, and learning management. Articulate 360, Docebo, Camtasia, and Adobe Creative Cloud preferred.
• Strong oral and written communication skills and high attention to detail.
• Passion for learning, teaching, and constant improvement.
• Familiarity with adult learning principles, learning theories, and instructional methodologies.
• Ability to communicate concepts in a concise, logical manner so learners can absorb and retain.
• Flexibility to prioritize multiple activities simultaneously.

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to before taking any further action in relation to the correspondence.