Customer Success & Operations Manager | Remote (Manila)

Role Overview

As a Customer Success & Operations Manager , you will own the post-sale relationship with our highest-value customers. You will act as a trusted advisor to clients while simultaneously overseeing the offshore teams delivering services to them. This role requires an exceptional blend of relationship management, team coordination, and operational problem-solving skills.

Apply directly here : https : / / operationsarmy.com / application

What You'll Do :

• Account Ownership

Serve as the main point of contact for assigned, high-value customer accounts.

Supervise the performance of BPO / offshore staff on client accounts.

Create, document, and maintain standard operating procedures (SOPs) for key delivery processes.

Monitor project progress, timelines, and outcomes for key initiatives.

What We're Looking For :

Preferred Backgrounds :

Apply directly here : https : / / operationsarmy.com / application