Center Agent - Sales Account - 32k Minimum Base Pay | Quezon Site
Your day-to-day in a nutshell :
- Answering incoming calls from customers
- Resolving customer inquiries / requests
- Ensuring customer requests are handled in an appropriate and timely manner
- Utilizing various client-based tools and applications for customer management and servicing
- Providing cutting-edge service in a friendly, confident and knowledgeable manner
Qualifications :
- High School or Senior High School graduate required
- Minimum of six (6) months of prior sales experience (to include upsell and cross-sell) required
- Previous work experience in the healthcare industry or work experience with senior living / care desired
- Exceptional verbal and written communication skills
- Ability to demonstrate empathy, composure, and pleasant tone
- Ability to resolve customer conflicts while supporting company policies
- Ability to understand customer issues and gain agreement on the issue
- Exceptional problem-solving skills.
- Highly effective organizational skills.
- Proficiency in systems navigation
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