Customer Support Specialist II (Omnichannel)

Role Details

Type of Support : Omnichannel (Phone Chat Email Social Media etc.)

Contract Duration : Temporary

Training Schedule : Open to shifting schedules (subject to business requirements)

Work Schedule : Open to shifting schedules (subject to business requirements)

Work Type and Location : Remote Philippines

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleep.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

As a Customer Support Specialist youll be the go-to problem-solver for customers partners and clientsturning questions about accounts payments orders or benefits into fast clear solutions. Every interaction is a chance to make an impact build trust and show what top-tier customer experience looks connect your skills and experience with leading partners across industries like EdTech eCommerce FinTech Health & Wellness and more. At Crescendo youll get the support tools and growth opportunities to advance your careerand thrive while doing it.

What Youll Do :

• Deliver personable positive customer support via email chat and phone
• Troubleshoot and solve customer issues with clarity and care
• Spot issue patterns and share insights for process improvement
• Balance independence and teamwork to complete tasks on time
• Follow communication guidelines and research solutions when needed
• Build trust and lasting connections with every customer interaction

What We Expect From You :

What Youll Get In Return :

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.

Required Experience :

Senior IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Temp

Experience : years

Vacancy : 1