Work from Home - Regular Fintech Customer Service Associate

About the role

Talent Outsourcing Channel Solutions' is seeking passionate and dedicated Work From Home - Regular Fintech to join our team. In this full-time remote role, you will be responsible for providing excellent customer service and support to our healthcare clients. The position is based in Bacolod.

What you'll be doing

Handle inbound calls from customers and provide resolutions to their inquiries and concerns

Document customer interactions and maintain accurate records

Follow established processes and procedures to ensure consistent customer service

Identify opportunities to improve the customer experience and provide feedback to management

Collaborate with team members to share best practices and provide support as needed

What we're looking for

• At least with 6mos BPO experience in a call centre or customer service role, preferably in the healthcare industry;

Completed 2yrs college OR K12 Grad + No exp required but 6mos exp preferred

(2hrs away from Bacolod Site)

Strong communication and interpersonal skills with the ability to build rapport with customers

Excellent problem-solving and decision-making abilities

Proficiency in Microsoft Office applications and ability to navigate various software systems

Commitment to providing exceptional customer service and a desire to contribute to a dynamic team

Flexible work schedule and ability to work from home

Willing to report to ON-SITE if needed