Client Implementation & Onboarding Manager

ReigniteIQ is an AI-driven automotive data intelligence platform that identifies exactly when consumers are back in the market for a vehicle. By tracking and analyzing millions of consumer signals, our Artificial Intelligence delivers high-intent buyers directly to dealerships. Dealers receive these leads at no upfront cost and only pay on a performance basis when a sale is made.

This role is a 50 : 50 blend of customer-facing and technical-facing responsibilities. You’ll lead onboarding for new clients, map data fields across systems, and build documentation that ensures a smooth and scalable experience. You’ll also work closely with internal teams to refine SOPs and improve onboarding workflows.

Key Responsibilities

Manage end-to-end client onboarding, ensuring a seamless experience

Conduct data mapping between client systems and ReigniteIQ’s platform (field-to-field)

Build and maintain SOPs and process documentation for onboarding workflows

Collaborate with clients to understand their systems (Dealer Management System (DMS), CRM Dealer Platforms) and tailor setup accordingly

Attend onboarding calls and provide clear, patient guidance to clients

Troubleshoot setup issues and coordinate with technical teams for resolution

Continuously improve onboarding processes based on client feedback and internal learnings

Role will oversee onboarding strategy and execution, with future responsibility for building and managing a high-performing onboarding team.

Requirements

3+ years in client onboarding, implementation, or customer success roles

Familiarity with DMS systems and CRM dealer platforms

Strong communication skills and a customer-first mindset

Experience building SOPs and documentation from scratch

Detail-oriented with a knack for field-level data mapping

Patience and empathy when working with clients of varying technical backgrounds

Comfortable working with remote teams and global clients

Bonus Points

Experience in SaaS or B2B data platforms

Background in technical support or implementation

Familiarity with automation tools or API integrations