Governance and Compliance Head

GOVERNANCE

• Policy Development Implement delivery governance policies and procedures (IT security, project management, risk management)
• Risk management - identify and assess IT-related risks and develop strategies to mitigate and manage risk. Establish process for monitoring and reporting risks to stakeholders and collaborate with BUs to implement risk management controls
• Project Governance - oversight and guidance to ensure that projects are delivered on time, within budget, and meeting objectives. Establish project governance framework, define project management practices, and conduct project reviews.
• Delivery Performance Measurements - Establish KPIs and metrics to evaluate the effectiveness and efficiency of delivery operations. Includes monitoring of SLAs, tracking service performance, measuring process maturity
• Provide detailed Root Cause Analysis (RCA) on identified Escalations or Issues. To be reported on a weekly / monthly basis to Delivery teams and Stakeholders.
• Governance Awareness - provide training and programs to enhance understanding of IT governance principles and practices across delivery and other stakeholders. Promote awareness of policies, standards, and processes.

AUDIT AND COMPLIANCE

Qualification :

3+ years experience in IT Audit, IT Governance, or Delivery Excellence

Service Reporting including Service Level Agreements and Operational

Level Agreements Risk management or assessment

Background in ITSM & Software Development is required