Customer Service Associate - WFH (Cebu Based)

Customer Service Associate will be responsible to act as a liaison between a multi-currency mobile wallet and its users through live chat, call or email. The Associate is expected to have excellent communication skills to provide satisfactory solutions to a diverse range of queries

Job Description :

Promptly replies to email / chat from users

Answer calls from user or make calls to users when required

Provides a holistic solution to customer queries

Delivers the required service level

Accurately document customer requests

Accurately fill out online forms / sheets

Provides empathy to ensure customer satisfaction

Job Specification :

Excellent verbal and written communication skills

Has previous email / chat support and call experience or any relevant customer service experience in a BPO setting

Proficient in using MS Office, particularly MS Excel

Excellent problem-solving skills

Flexible and adaptable