Training Specialist

We’re looking for a Training Specialist to join our Insurance Operations team at MBPS. In this role, you are expected to deliver an effective and comprehensive process training for John Hancock Shared Services Operations & Oversight – RPO team, aligned with the needs of the team and function to ensure adequate and highly skilled workforce. You’ll play a key role in workforce development, performance improvement, and service quality enhancement.

Position Responsibilities :

• Collaborate with Operations to identify training needs and map out annual training plans for internal teams
• Facilitate product and process training for new hires and cross-training using varied facilitation methods – instructor-led classroom (in-person or virtual), instructor-led deskside, hands-on training, coaching, and mentoring
• Develop and implement training curriculum, training plan and production glide paths
• Make recommendations to improve and maintain staff knowledge inventory based on sound data
• Update and maintain training documentation in line with policies and procedures
• Manage the training queues effectively, to ensure that no work falls out of TATXx

Required Qualifications :

Preferred Qualifications :

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid