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Team Lead - Financial

Team Lead - Financial

TASQ Staffing SolutionsTaguig, Metro Manila, Philippines
30+ days ago
Job description

Requirements :

  • Minimum experience of 4 years with customer service in the BPO / BPM industry
  • Bachelors degree in any course
  • A minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS.
  • Willingness to work in rotational shifts
  • Amenable to work in shifting schedules.
  • Amenable to work ONSITE (TAGUIG).
  • Able to start ASAP

Responsibilities :

  • Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
  • Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
  • Handle User / customer escalations and formulate actions to resolve any concerns and ownership till resolution
  • Regularly formulate and execute internal and external governance
  • Effectively handle client escalations and formulate actions to resolve any concerns

    • Benefits :

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities
  • 24 Leaves Annually
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    Team Lead • Taguig, Metro Manila, Philippines