Job description.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.What can you expect in a Senior Business Insights Manager role with TaskUs :Think of yourself as someone who will be responsible for gathering, processing, and analyzing large data sets to support data-driven decision-making across the organization. Your role will involve applying predictive analytics to forecast trends and outcomes, and prescriptive analytics to recommend actionable strategies. You will build and deploy models that help solve complex business problems and improve operational efficiency.You will work closely with cross-functional teams to define and track key performance indicators (KPIs), ensuring measurable impact. Proficiency in tools such as Python, R, SQL, and data visualization platforms (e.g., Tableau, Power BI) is essential. A successful candidate will possess strong analytical skills, business acumen, and the ability to translate data insights into strategic recommendations.Key Responsibilities :AI / ML Development & Research :Design, develop, and deploy advanced machine learning and deep learning models for complex business problems. Implement and optimize Large Language Models (LLMs) and Generative AI solutions. Build agentic AI systems with autonomous decision-making capabilities. Conduct research on emerging AI technologies and their practical applications. Perform model evaluation, validation, and continuous improvementCloud Infrastructure & Full-Stack Development :Architect and implement scalable cloud-native ML / AI solutions on AWS, Azure, or GCP. Develop full-stack applications integrating AI models with modern web technologies. Build and maintain ML pipelines using cloud services (SageMaker, ML Engine, etc.). Implement CI / CD pipelines for ML model deployment and monitoring. Design and optimize cloud infrastructure for high-performance computing workloads.Data Engineering & Database Management :Design and implement data pipelines for large-scale data processing. Work with both SQL and NoSQL databases (PostgreSQL, MongoDB, Cassandra, etc.). Optimize database performance for ML workloads and real-time applications. Implement data governance and quality assurance frameworks. Handle streaming data processing and real-time analytics.Leadership & Collaboration :Mentor junior data scientists and guide technical decision-making. Collaborate with cross-functional teams including product, engineering, and business stakeholders. Present findings and recommendations to technical and non-technical audiences. Lead proof-of-concept projects and innovation initiatives.Required Qualifications :5+ years of hands-on experience in data science and machine learning - 5 years in data science3+ years of experience with deep learning frameworks and neural networks2+ years of experience with cloud platforms and full-stack development (BPO preferred), healthcare domain, BFSI.Machine Learning : Scikit-learn, XGBoost, LightGBM, advanced ML algorithmsDeep Learning : TensorFlow, PyTorch, Keras, CNN, RNN, LSTM, TransformersLarge Language Models : GPT, BERT, T5, fine-tuning, prompt engineeringGenerative AI : Stable Diffusion, DALL-E, text-to-image, text generationProgramming : Python (expert), R, Java / Scala, JavaScript / TypeScriptCloud Platforms : AWS (SageMaker, EC2, S3, Lambda), Azure ML, or Google Cloud AIDatabases : SQL (PostgreSQL, MySQL), NoSQL (MongoDB, Cassandra, DynamoDB)MLOps : MLflow, Kubeflow, Model versioning, A / B testing frameworksExperience with vector databases and embeddings (Pinecone, Weaviate, Chroma)Knowledge of LangChain, LlamaIndex, or similar LLM frameworksExperience with model compression and edge deploymentFamiliarity with distributed computing and parallel processingExperience with computer vision and NLP applicationsKnowledge of federated learning and privacy-preserving MLExperience with quantum machine learningProblem-Solving & InnovationCommunication & LeadershipTechnical ExcellenceExpertise in MLOps and production ML system design is a plus!Big Data : Spark, Hadoop, Kafka, streaming data processing is a plus!Agentic AI : Multi-agent systems, reinforcement learning, autonomous agents is a plus!Education / Certifications :Bachelor's Degree in Computer Science, Data Science, Statistics, Mathematics, or related field. Master's or PhD is a plus!Work Location / Work Schedule / Travel :Mid shiftWFH but must be amenable to report onsite when neededHow We Partner To Protect You :TaskUs will neither solicit money from you during your application process nor require any form of