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Customer Service Agent - Shipping and Logistics account
Sapient Global ServicesEastwood, National Capital Region, PH30+ days ago
Job descriptionHigh school diploma or equivalent; Bachelor's degree is a plus. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Previous experience in customer service or a call center environment preferred. Knowledge of logistics, shipping, and delivery processes is an advantage. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Fix weekends Off Competitive Salary Monthly Commissions HMO with 2 FREE Dependents from Day 1 Paid leaves, OT & holiday pay Free Coffee and Biscuits at the office Government-mandated benefits & 13th-month pay Fast-Track Career Growth for top performers Life Insurance & Retirement Plan for qualified team members
Easy, no-hassle and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative - Shipping and Logistics Account in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
Responsibilities :
- Handle inbound and outbound calls to assist customers with tracking shipments and resolving inquiries.
- Provide accurate information on shipping rates, delivery times, and product availability.
- Address customer concerns regarding lost or delayed shipments and offer solutions.
- Coordinate with logistics teams to ensure timely and accurate deliveries.
- Maintain detailed records of customer interactions and service requests.
- Resolve billing issues and process payment inquiries related to shipments.
Qualifications :
Our Awesome Benefits :
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
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Customer Service Agent • Eastwood, National Capital Region, PH
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