Director, Business Operations

Director of Operations

Capital Markets Group

Reporting to : Group Operations Lead

Position Summary

We are seeking an experienced, strategic, and results‑driven Director to lead our Capital Markets and Valuation & Risk Advisory team. The successful candidate will oversee end‑to‑end operational delivery across multiple regions, managing a workforce of 150+ FTEs. This role demands strong operational acumen, performance optimization skills, and people leadership.

The ideal candidate brings extensive experience managing large‑scale operations in a dynamic, client‑facing environment and has a track record of driving efficiency, service excellence, and scalable growth. Experience in the real estate or financial services industry and familiarity with valuation processes is preferred.

Responsibilities

Operational Leadership – Lead and manage day‑to‑day operations for the Capital Markets and Valuation support teams, ensuring service quality, compliance, and operational efficiency. Oversee delivery performance across diverse service lines and implement robust KPIs, SLAs, and reporting mechanisms to track productivity, accuracy, and client satisfaction.

Strategic Planning & Execution – Partner with executive leadership to define and execute business strategies that align with organizational goals. Identify and drive process improvements, automation opportunities, and operational cost optimization, scaling operations to support business growth while maintaining high quality and compliance standards.

Team Leadership & Development – Manage a large, multi‑level team of 150+ employees across various functions and geographies. Build a high‑performance culture through effective hiring, coaching, succession planning, and employee engagement. Promote a culture of continuous improvement, accountability, and client‑centricity.

Client & Stakeholder Management – Serve as a key liaison between operational teams and client‑facing leaders. Ensure delivery excellence, act as an escalation point for operational issues, and collaborate with cross‑functional teams including Technology, Compliance, Quality Assurance, and Finance.

Requirements

Required

• Bachelor’s degree in Business Administration, Real Estate, Finance, or a related field.
• 10+ years of progressive experience in operations leadership roles, preferably in real estate, professional services, shared services or outsourcing / BPO environments.
• Proven experience managing large teams (100+ FTEs) with strong people management and team development capabilities.
• Demonstrated ability to drive operational improvements and manage large‑scale service delivery.
• Strong understanding of performance metrics, process optimization, and client service best practices.
• Excellent communication, leadership, and stakeholder management skills.

Preferred

Key Competencies

Location

On‑site – Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

Equal Employment Opportunity

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at

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