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Remote - Director of Operations

Remote - Director of Operations

MethodologyPhilippines
1 day ago
Job description

What You’ll Do

  • Oversee and elevate daily operations with a relentless focus on quality, efficiency, and scalability—Michelin‑grade everything, zero compromises.
  • Own the operational execution of technology and automation initiatives—cut complexity, crush inefficiency.
  • Own and guarantee financial discipline across the organization—accurate books, tight budgets, sharp cost controls. Partner closely with the Procurement Manager but hold execution accountability.
  • Manage legal and compliance rigorously—mitigate risk without slowing down.
  • Own the execution of recruitment and hiring for operational staff and leadership in lockstep with the Founder / COO.
  • Co‑own the trusted‑advisor concierge strategy with the Founder / COO—drive guest loyalty metrics and retention through operational excellence.
  • Build and sustain a frontline culture obsessed with customer service at an elite concierge level.
  • Forge strong alignment between HQ operations and marketing to execute growth plans and product launches flawlessly.
  • Lead quarterly OKR execution—insist on data‑driven reviews, troubleshooting roadblocks, and relentless accountability.
  • Partner closely with the Founder / COO to ensure the strategy becomes reality with high‑velocity execution.
  • Travel to HQ up to 2× per year.

Who You Are

  • Operations leader with elite attention to detail and grit rewarded by consistently high performance.
  • Technologically savvy, capable of leading large‑scale automation and process improvement in fast‑moving environments.
  • Financially disciplined and results‑oriented with the ability to hold teams accountable without losing trust.
  • Adept at remote leadership and cross‑functional collaboration.
  • Passionate about delivering white‑glove guest experiences and building cultures of excellence.

    • What You Bring

  • Proven ability to operationalize founder vision with flawless high‑stakes execution.
  • Clear, crisp communication and problem‑solving from first principles under pressure.
  • Deep commitment to continuous improvement and scaling complexity.

    • Location : Fully Remote

    Reports To : Founder / COO

    Role Occupancy : Vacant, actively hiring

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    Director • Philippines