Client Services Admin (UK)

Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?

The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!

Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!

About the Role

We are seeking a diligent and detail-oriented Client Service Administrator (CSA) to ensure operational accountability, monitor workflow completion, and provide basic accounting and administrative support within our bookkeeping team. This role is critical in maintaining high standards, fostering compliance, and supporting team productivity, both onshore and offshore.

Duties and Responsibilities :

• Workflow & Compliance Oversight
• Verify daily task completions across teams, ensuring all deliverables are accurate and timely.
• Conduct routine checks on timesheets and adherence to code of conduct policies, escalating discrepancies when necessary.
• Participate in weekly workflow meetings and provide insights on task status, delays, and operational bottlenecks.
• Support management in maintaining remote work accountability, ensuring compliance with HR policies and remote work eligibility.
• Contribute to a culture of high performance, discipline, and compliance without compromising operational efficiency.
• Administrative Tasks
• Maintain accurate and up-to-date records of staff tasks, timesheets, and workflow logs.
• Assist in scheduling meetings, preparing agendas, and documenting minutes, especially for workflow and compliance check-ins.
• Handle basic correspondence, including follow-ups on pending tasks or approvals.
• Support onboarding of new staff by preparing documents, training materials, and workflow guides.
• Assist with filing, data entry, and document organization to ensure easy retrieval of records for audits or management reviews.
• Generate reports for management on workflow completion, compliance metrics, and task productivity.
• Basic Bookkeeping Support
• Assist with reconciliations, invoicing, and data entry as needed.
• Support team with routine bookkeeping tasks, ensuring accuracy and timeliness.

Skills and Qualifications :

Key Competencies :

Trial and Performance :

Why Join the Client :

Work Set-up : Hybrid

Work Schedule :

Mid shift (3 : 00 PM to 11 : 30 PM PH time)

This position is exclusively open to Philippine citizens currently living in the Philippines. While remote work offers flexibility, please note that this role requires adherence to local regulations, making it suitable only for those based in the Philippines. We appreciate your understanding and look forward to receiving applications from qualified candidates who meet these criteria.

Benefits

🌟 Why Join Us?

Benefits :

Our benefits package is designed for full-time roles. For part-time / project-based roles, some benefits may or may not apply and will be discussed during the interview.

Core Benefits :

Onsite / Hybrid Extras :

For All Employees :

💰 Referral Bonus

Refer a friend and get up to PHP 8,000 via GCash for every successful hire in this role!

Referral link : https : / / rb.gy / u35c6

📣 Apply Now

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