Knowledge Management Specialist

About Us RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients.

Our services enable businesses to hire, manage, and pay employees internationally with ease.

We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview RecruitGo  is in search of a Knowledge Management Specialist based in the Philippines.

Aside from your established skills and expertise, we are also looking for someone who has strong written communication skills with exceptional attention to detail, and the ability to work independently while collaborating with cross-functional teams.

Responsibilities Create, maintain, and update online knowledge base articles, user guides, and tutorials for customers.

Develop and maintain internal support documentation, including standard operating procedures (SOPs) and troubleshooting guides.

Collaborate with support, product, and development teams to gather information on new features, updates, and workflows.

Translate technical concepts into clear, concise, and easy-to-understand content for non-technical audiences.

Review and refine existing documentation to ensure accuracy, consistency, and alignment with brand tone and style.

Organise and structure content for easy navigation and searchability.

Assist with content formatting, screenshots, diagrams, and other visual aids to enhance user understanding.

Monitor feedback from users and the support team to improve and expand documentation.

Qualifications Must-Haves : Strong understanding of Knowledge Management principles, especially in service delivery environments.

Content design and enablement expertise, including creating visual guides, walkthroughs, and training materials.

Proven experience in technical writing, content creation, or documentation (preferably within a SaaS or software environment).

Strong written communication skills with exceptional attention to detail.

Ability to understand complex software features and explain them in plain language.

Experience working with knowledge base platforms (e.g., Zendesk Guide, Freshdesk, Confluence, or similar).

Familiarity with content structuring, SEO for help articles, and version control of documents.

Ability to work independently while collaborating with cross-functional teams.

Previous experience in the dental, healthcare, or SaaS industry is highly desirable but not essential.

Nice-to-Haves : Experience testing SaaS products in healthcare or dental industries.

Familiarity with bug tracking tools (e.g., Jira, Trello, or similar).

Knowledge of basic SQL for data verification.

Understanding of API testing concepts.

Exposure to automated testing tools e.g.

Selenium, Katalon (even at a basic level).

Why RecruitGo?

RecruitGo  seamlessly links world-class business partners with top-tier global talent in emerging markets.

Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

• Salary Range :   Depending on experience
• Work Schedule :   40 hours a week, 7 : 00 AM to 4 : 00 PM Manila time
• Work Setup :   Work-from-home in the Philippines
• Employment Status :   Project-based (renewable every year)
• Diverse Challenges : Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration : Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity : Be part of an inclusive and diverse workplace that values your contributions.

Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.

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