Execution & Enablement Manager APAC

Overview

Execution & Enablement Manager APAC at dLocal. You will contribute to our operational excellence across dLocal's Payins network, managing relationships with financial partners to boost approval rates, reduce costs, and lower latency. This cross-functional role involves collaborating with internal teams to accelerate merchant go-lives and ensure continuous operational improvements.

What will I be doing?

• Execute day-to-day partner and processor operations : onboarding checklists, credential updates, configuration changes, sandbox and production readiness checks, migration coordination, and go-live playbooks
• Triage and track incidents and tickets; run standard root-cause workflows with partners and internal teams; document findings and ensure timely follow-ups per SLAs
• Coordinate with Business Assurance to relay partner feedback, apply market-specific practices, and maintain continuity for live merchants
• Support enablement by preparing pricing or SLA inputs, requesting feature toggles, validating new payment flows in UAT, and completing evidence collection for change approvals
• Assist with the fines and mandates process : collect evidence, track submissions, and ensure operational steps for scheme mandates are reflected in configs and playbooks
• Provide merchant-facing operational support during integrations and go-lives : perform configuration validation, test flows, run hypercare checklists, and act as the first escalation point for CS and AM teams
• Monitor performance and routing dashboards; compile weekly insights on rejection reasons, performance variances, and optimization opportunities for partner managers and Product
• Maintain and update the Partner Health Matrix and run scheduled health check updates; log risks, follow action items, and report status to stakeholders
• Own execution-quality tasks : ensure data accuracy in systems, documentation currency in runbooks, and adherence to change-management protocols

What skills do I need?

What do we offer?

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible. You will receive updates by email at every step of the process. You can also explore our webpage, LinkedIn, Instagram, and YouTube for more about dLocal.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.

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