PHL Trainer

Overview

The New Year brings new opportunities here at Carenet Health! We are adding another Trainer to support our growing PH Operations.

The Trainer (Training Specialist) is responsible for delivering training programs to enhance the skills and knowledge of individuals or teams within the organization. This role will involve assessing training needs, collaborating with the Content Development team in designing and developing training materials, conducting interactive sessions, and evaluating the effectiveness of training programs.

The Trainer will play a vital role in promoting continuous learning and professional development among employees.

This is a shifting schedule, hybrid work setup reporting in our Makati office.

Why Carenet?

For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all.

Responsibilities

• Deliver virtual or onsite training sessions (i.e., New Hire, Refresher, Upskilling, Cross-skilling) using various methodologies, ensuring a balance of optimum productivity.
• Facilitate engaging and interactive training experiences to promote active participation and knowledge retention.
• Adapt training delivery style and content to meet the diverse learning needs of participants.
• Conduct training classes for and in the presence of clients, supervisors, managers, and other members of leadership.
• Support trainees during the OJT phase as required; this includes conducting call audit reviews, doing side-by-side observations, mentoring, delivering coaching and feedback.
• Serve as subject matter expert in the program assigned , for staff to provide direction and assistance in operations efforts, and proactively offer consultative advice when necessary.
• Participate in implementations of new products and work with other departments and clients directly to understand and learn the processes of the new product.

Qualifications

• Education equivalent to a High School diploma/GED or the equivalent in related work experience ( at least 2 years trainer experience)
• Two years Call Center experience with superior quality rating
• Familiarity with training delivery skills both instructor-led /virtual learning
• Demonstrate a style of coaching that is motivational and contributes to a positive work environment.
• Excellent verbal, written, and presentation communication skills.
• Demonstrate a proficiency with computer applications such as MS Outlook, MS Teams, MS Word, MS Excel, MS PowerPoint, and Zoom
• Able to work a flexible work schedule when needed (including evening & weekends training)

Only qualified candidates will be contacted.

We’re searching for the market’s strongest candidate to join our group of innovators, collaborators, and builders in pioneering the next phase of Carenet’s place in healthcare history.

More About Carenet Health

Carenet Health delivers multi-dimensional value to healthcare organizations in areas such as revenue optimization, cost containment and consumer experience. Our clients choose us—and stay with us for an average of seven years or more—because of our clinical expertise and our experience creating meaningful connections that deliver impact and ROI.

Our solutions include multi-channel consumer engagement programs that support quality and satisfaction performance metrics, as well as on-demand clinical engagement and telehealth services that improve care and lower costs. Intelligent contact strategies, empathy-focused interactions, high-touch navigation assistance and best-in-class partners are a few of the key factors in our success.

Learn more at carenethealthcare.com

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