Collections Officer

Job Description

This is a remote position.

ABOUT THE CLIENT :

Our client is a trusted and leading HVAC company based in Thornleigh NSW, Australia. We specialise in the service, maintenance, installation, and fire compliance of HVAC systems across Greater Sydney and the Central Coast. With over 16 years of experience and more than 1,000 contract sites under our care, we’ve built a reputation for delivering reliable, high quality solutions to residential, commercial, and strata clients alike.

They pride ourselves on being more than just technically capable — we’re known for our strong, long-term client relationships and our practical, no-nonsense approach to getting the job done right.

The company culture is rooted in collaboration, accountability and continuous improvement. We believe in open communication, supporting one another and solving problems as a team. We’re a down to earth, hardworking group who value people who show initiative, take ownership of their work and help make life easier for their teammates and our clients.

If you’re someone who thrives in a fast-paced environment and brings a “get it done” attitude — you’ll fit right in

JOB SUMMARY :

We are seeking a proactive and detail-oriented Debt Chaser Support to join our team. This role will primarily focus on consistent follow-up of outstanding invoices through phone calls and emails, while also providing support to the administration team with ad hoc tasks. The successful candidate will have strong communication and negotiation skills, with the ability to manage payment discussions in a professional and effective manner.

KEY RESPONSIBILITIES :

Consistently follow up on all outstanding invoices via phone and email.

Maintain a structured and acceptable follow-up cadence for debt collection activities.

Accurately log all communications and maintain records of payment commitments.

Escalate overdue accounts where required, in line with company procedures.

Build positive relationships with clients while ensuring payment terms are met.

Support the administration team with ad hoc tasks as required.

Work collaboratively with internal teams to ensure accurate and timely resolution of invoice disputes.

Requirements

SKILLS & QUALIFICATIONS :

Minimum of 2 years’ experience in debt collection, accounts receivable, or a related role.

Excellent verbal and written communication skills (phone and email).

Strong negotiation and conflict resolution skills.

Proficient in :

Aroflo (scheduling, coordinating, asset management)

Microsoft Office Suite (Word, Excel, Outlook, Teams)

Strong organisational and time management skills with the ability to manage multiple priorities.

High attention to detail and accuracy.

Ability to identify when escalations are necessary and take appropriate action.

Benefits

Here at Access Offshoring, we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients.

Access Offshoring is dedicated to saving business owners 2,000,000 hours by 2031 and we need your help. Transforming the way businesses operate, we connect great businesses with amazing offshore talent.

We recognise that we often get more done in our own designed workspace, so Access Offshoring offers a complete work from home model. Yep – that’s right, 100% work from home. But wait there’s more.

Here are just some of our benefits :

• Australian clients and Australian hours (giving you great experience and an early finish!)
• Work from Home Allowance
• HMO for you AND a dependent from Day 1
• 20 Days Annual Leave and 5 Days Sick Leave
• Government Statutory Benefits
• 13th Month Pay
• Computer Equipment
• Opportunities for growth

Requirements

SKILLS & QUALIFICATIONS : Minimum of 2 years’ experience in debt collection, accounts receivable, or a related role. Excellent verbal and written communication skills (phone and email). Strong negotiation and conflict resolution skills. Proficient in : Aroflo (scheduling, coordinating, asset management) Microsoft Office Suite (Word, Excel, Outlook, Teams) Strong organisational and time management skills with the ability to manage multiple priorities. High attention to detail and accuracy. Ability to identify when escalations are necessary and take appropriate action.