Call Center Trainer (WFH)

We want you in our team!

CALL CENTER TRAINER

Job Description

Conduct effective training sessions for trainees

Collaborate with co-trainers, managers, and other leaders

Identify training needs and develop training plans based on business objectives and operational goals

Evaluate the effectiveness of training materials and create an action plan for improvement

Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards

Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs

Qualifications

Proven experience in training / handling a team in any field

Teaching experience

Experience in the BPO industry is an advantage

Fluent in written and verbal English

Excellent interpersonal and communication skills

Strong leadership, team building, organizational, and management skills

Able to multitask, prioritize, and manage time efficiently

Ability to analyze problems and strategize for better solutions

Experience with technologies and best practices for instructional manuals and teaching platforms

Strict adherence to company philosophy, mission statement, and goals

Fast learner & Tech-savvy

Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office)

Knowledgeable in using Zoom functions

Equipment requirement :

Laptop / Desktop : at least core i3 processor and 8 GB RAM

Dual screen setup

Headset : any A4Tech or Jabra USB-type headset

Internet connection : Wired connection minimum of 10 Mbps with back up internet

Software : Microsoft Office & PDF reader, Anydesk, Gdrive, MS Teams, Zoom, Discord

So, why join us?

Permanent work-from-home

Full Time and Long Term Employment

Basic Salary + Government mandated benefits, Basic HMO, leave credits, and other incentives

Salary will be based on : Skills, Attitude, Performance, Attendance

Opportunity for regularization and promotion

US and Canadian clients

Shift : Graveyard Monday to Friday

Training : less than a month

WE LOOK FORWARD TO WORKING WITH YOU!