Customer Success Manager (Remote / WFH) - #34702
Manila RecruitmentMetro Manila, PH6 days ago
Job type
- Quick Apply
Job descriptionPost-payment onboarding & activation Run a structured onboarding / webinars with clear milestones, documents, timelines, and responsibilities. Coordinate internally to keep matching, signatures, and scheduling moving without friction. Anticipate blockers; set next steps; close loops quickly. Retention, renewals, and upsell Maintain a proactive cadence tailored to each NP’s goals. Recommend upgrades that genuinely grow revenue (marketing enablement, additional licensure, operational packs). Build simple “first 10 patients” micro-plans and track progress. Own renewal conversations and expansion opportunities; update CRM forecasts weekly. CRM-first operations Treat the CRM as the source of truth : flawless data hygiene, activity logging, tasks, and stage management. Follow playbooks : stage definitions, email / SMS macros, and save-plays for common risks. Produce weekly cohort / forecast reports from CRM data; highlight risks and wins with concrete next actions. Voice of customer Capture patterns and feedback; partner internally to improve messaging, flows, and FAQs. Contribute short, clear knowledge-based articles and customer-facing guides. Client Relationship Management Serve as the main point of contact for Nurse Practitioner collaborators, handling ongoing account needs such as license / state changes, account updates, or position changes. Manage client communications primarily through SMS and email, with occasional video calls and check-ins to build stronger relationships. Proactively engage with NPs who may be dissatisfied or considering cancellation (“save plays”), using empathy and problem-solving to retain accounts. Customer Retention & Recovery Identify and address at-risk accounts before cancellation by diagnosing root causes (e.g., low patient volume, operational issues) and coordinating solutions. Handle escalated client issues currently directed to leadership, ensuring timely resolution and positive outcomes. Develop strategies to “save” accounts and prevent customer loss due to internal errors, communication gaps, or unmet expectations. Process & Best Practice Development Establish and document best practices for customer success operations, including standardizing onboarding, engagement, and renewal processes. Develop and facilitate onboarding sessions and webinars to enhance customer engagement and retention. Create repeatable frameworks for client check-ins, follow-ups, and renewals to ensure consistent high-quality service. 30 days : Learn the post-payment lifecycle, shadow 10+ intro calls, adopt a partial book, publish a “Top 5 blockers” report—tracked in CRM. 60 days : Own a full book; hit activation SLAs; ship two CRM playbook improvements (stages, fields, or macros). 90 days : Meet or beat expansion attach-rate and renewal forecast accuracy targets; present a save-play that reduces churn for one at-risk cohort. 5–10 years in executive sales, account management, or customer success with U.S. clients. Senior-level professional (Manager or near-Director level) capable of working independently and later leading a team. Proven record growing accounts via upsells / expansion while maintaining strong retention. CRM power user : pipeline hygiene, forecasting, tasks / SLAs, and reporting are second nature. Exceptional communication : concise writing, confident live calls, and calm escalation handling. Process-oriented, data-literate, and comfortable managing multiple customer projects in parallel. Able to segment and analyze client issues, quantify impact by category, and propose strategic solutions. Experience building CRM playbooks, sequences / macros, and renewal / expansion motions in a startup environment. Open to candidates from any industry with U.S. client experience, ideally in subscription-based or operations-heavy healthcare or marketplace accounts. Prior ownership of a renewals + expansion target. EST-friendly schedule; documentation-driven; closes loops and delivers crisp handoffs.
An exciting opportunity to build strong client relationships, drive smooth onboarding and adoption, and ensure long-term success through retention and growth.
Company Profile :
Our client is the leading platform connecting Nurse Practitioners (NPs) with collaborating physicians across the United States. Their service streamlines an often-complex process—enabling NPs to quickly, affordably, and confidently find physician collaborators to meet state requirements and launch their practices.
Overall purpose and responsibilities of the role :
The Customer Success Manager (CSM) plays a key role in ensuring long-term satisfaction and retention of Nurse Practitioner (NP) collaborators after they become active customers. This role focuses on maintaining strong, proactive relationships with NPs by addressing their ongoing operational needs, identifying potential risks, and implementing effective save strategies for at-risk accounts. The CSM will serve as the main point of contact for clients, ensuring that they receive responsive, high-quality service while helping them grow and sustain their practices.
As a senior-level individual contributor, the CSM will also be responsible for designing, implementing, and optimizing best practices in customer success operations. Over time, this role will evolve into a leadership position that builds and manages a small team of Customer Success professionals in Manila.
Duties and Responsibilities :
Why this role exists :
After a medical practice becomes a paying customer, your job begins. You turn a successful sale into a successful practice : fast, predictable activation; clear guidance; thoughtful upsells that help the NP grow; and clean CRM-driven execution so nothing slips.
What success looks like (outcomes & KPIs) :
- Retention & renewals : Lower logo churn; renewal rate at or above goal with early risk flagging.
- Expansion (upsell) : Increasing attach-rate and expansion ARR (marketing packs, extra states, reminders).
- CRM excellence : 100% stage accuracy, required fields complete, notes / tasks current, on-time SLAs, reliable forecasting.
What you’ll do
Your first 90 days
Requirements
Nice-to-have
Working style
Job type : Permanent
Emp type : Direct hire; Full-time
Schedule : Monday to Friday, 9pm to 6am PH Time
Location : Remote / WFH
Industry : Marketplace / Health tech
Expertise : Customer success, Client success, Retention management
Create a job alert for this search
Customer Manager • Metro Manila, PH
Related jobs
The Customer Success Manager’s primary duty is to ensure the needs of the client are understood and satisfied by working closely with the Executive Assistant.
The Customer Success Manager is respons...Show moreLast updated: 30+ days ago
We are seeking a detail-oriented and proactive Sales Service Executive to manage post-sales operations after the Customer Success Manager (IT MSP) has closed new business opportunities.This role en...Show moreLast updated: 23 hours ago
We are seeking a solution-driven individual who has a passion for customer happiness, technology, and startups.The Customer Success Manager acts as a trusted consultant to our customers and is resp...Show moreLast updated: 30+ days ago
ShiftCare is seeking an experienced and proactive Manager of Customer Success – Remote Operations to lead and support our growing team of Customer Success Managers and Associates based in...Show moreLast updated: 30+ days ago We are seeking a detail-oriented and proactive Sales Service Executive to manage post-sales operations after the Business Development Manager (BDM) has closed new business opportunities.This role e...Show moreLast updated: 20 days ago 
Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location.
Momos works with leading enterprise multi-location brands and QSRs globally,...Show moreLast updated: 28 days ago
Principal Duties and Responsibilities As a Client Success Manager, you will be the client's main POC leading the end-to-end process, including cross-functional activities involving internal and ext...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
Dempsey Resource Management Inc.makati, National Capital Region, PH Educational Background Bachelor’s degree in Business Administration, Marketing, Communications, or related field (Preferred) Master’s degree or relevant certifications in Customer Relationship Ma...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager- 2 yrs experience in Software Implement-
DEMPSEYMakati, National Capital Region, PH QUALIFICATIONS : At least 2- 5 years experience as Customer Success Officer / Manager in a Software as a Service Company leading at least 5-10 Implementation Analyst At least 2-5 years experience...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager - Makati
Dempsey Resource Management Inc.Makati, National Capital Region, PH JOB DESCRIPTION : Overall responsibility of perfect implementation of all client payroll rules.Stay updated on changing DOLE rules and updating the software accordingly.
Motivate the team to ensure...Show moreLast updated: 30+ days ago
Team Lead / Customer Success Manager
MySigridOrtigas, Metro Manila, PHQuick Apply
- Promoted
Customer Success Manager
DEMPSEYMakati City, National Capital Region, PH Company : Illimitado Work Location : Makati City Salary Range : 40k-60k Customer Success Manager Qualifications : - At least 2 years experience as Customer Success Officer in a Software Company Lead...Show moreLast updated: 30+ days ago
- Promoted
Head of Customer Success - Remote / Worldwide
Pro Coffee GearCainta, Rizal, Philippines Head of Customer Success - Remote / Worldwide.About the job Head of Customer Success - Remote / Worldwide.Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipmen...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
DempseyMakati City, National Capital Region, PH JOB DESCRIPTION : Overall responsibility of perfect implementation of all client payroll rules.Stay updated on changing DOLE rules and updating the software accordingly.
Motivate the team to ensure...Show moreLast updated: 30+ days ago
Customer Success Manager (IT MSP) Remote
Minutes to Seconds Pty LtdTaguig, 00, phQuick Apply
Account Manager (Client Success Manager)
Hepmil PhilippinesMakati, Metro Manila, Philippines Hepmil Philippines is looking for an.This role is perfect for someone who thrives in client-facing environments, understands the pulse of social media, and is excited to work at the intersection of...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
DEMPSEY RESOURCE MANAGEMENT INC.Makati, National Capital Region, PH CUSTOMER SUCCESS MANAGER JOB DESCRIPTION : Overall responsibility of perfect implementation of all client payroll rules.
Stay updated on changing DOLE rules and updating the software accordingly.M...Show moreLast updated: 30+ days ago
Customer Success Manager
Starfish HiringMetro Manila, PHQuick Apply
Manager, Customer Success - Remote Operations
ShiftCareManila, Metro Manila, PHQuick Apply
Customer Success Manager (Australia Market) Remote
Minutes to Seconds Pty LtdTaguig, 00, phQuick Apply
- Promoted
HR Assistant (PH) (Remote)
OperationsArmyTeresa, Rizal, Philippines Support our HR Manager in payroll, HR systems, communications, and reporting.Please apply through this application link : .
We are seeking a proactive, detail-oriented.HR Manager in day-to-day HR oper...Show moreLast updated: 30+ days ago
- Promoted
Information & Documentation Manager (Power / Renewable Energy)
RecruitNest ConsultingPakil, Laguna, Philippines Position Type : Experienced - Manager.Employment Type : Full-Time; Open-ended Contract (Direct Hire).Work Setup & Location : Onsite / Fieldwork - Laguna / Rizal.
Industry : Infrastructure & Energy (Hydropow...Show moreLast updated: 30+ days ago
- Promoted
CSR (AI Prompt Generator) - WFH
TASQ Staffing SolutionsImus, Cavite, Philippines At least a High School Graduate.Must have direct professional work experience handling AI prompt generation or AI Annotation.
The usage of AI tools alone or freelance AI work experience is not consi...Show moreLast updated: 30+ days ago
Customer Success Manager - Philippines
MomosMetro Manila, PHQuick Apply
Client Success Manager
etailyMakati City, Metro Manila, PHQuick Apply