Healthcare CSR_Up to 30K (Ortigas)

6 mos. Voice US Healthcare Experience

End to End Prior Authorization experience

Willing for On-site opportunity along Pasig, Ortigas

Handle inbound and outbound calls, emails, or chats to assist customers with inquiries, concerns, or complaints.

Resolve customer issues efficiently and professionally, ensuring high customer satisfaction.

Document customer interactions and transactions in CRM or internal systems.

Follow up on customer interactions to ensure issue resolution.

Meet performance metrics such as quality, customer satisfaction (CSAT), first-call resolution (FCR), and average handling time (AHT).

Collaborate with internal departments to escalate complex issues when necessary.

Stay updated on product knowledge, process changes, and company policies.

Maintain a positive, empathetic, and professional attitude toward customers at all times.