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Scheduler & Receptionist

Scheduler & Receptionist

Staff4MeMetro Manila, PH
30+ days ago
Job type
  • Quick Apply
Job description

We are seeking a motivated and detail-oriented Scheduler & Reception ist to join our team. This dual role serves as a crucial first point of contact for clients and caregivers, providing exceptional administrative support while ensuring smooth scheduling operations and maintaining efficient front-desk operations.

Key Responsibilities :

Client and Caregiver Coordination :

  • Manage and coordinate caregiver schedules to ensure appropriate client-caregiver matching.
  • Communicate effectively with caregivers regarding availability and certifications.
  • Respond to client inquiries and concerns promptly and professionally, adjusting schedules when needed.

Administrative & Reception Support :

  • Maintain accurate records and documentation in the system, including caregiver certifications, schedules, and client details.
  • Perform various administrative tasks to support the scheduling process and overall office needs.
  • Assist in client and caregiver onboarding, ensuring smooth transitions and service delivery.
  • Manage general correspondence and maintain organized virtual files.

    • Independent Operations (Post-Training Period) :

  • After the training period, take ownership of daily responsibilities, including both scheduling tasks and reception duties.
  • Ensure smooth communication with caregivers, clients, and other departments to maintain high service levels and a positive client experience.

    • Requirements

  • Experience : At least 1 year of experience in customer service / administrative roles.
  • Skills : Strong verbal and written communication skills in English, with a focus on clarity and professionalism . Spanish proficiency is a plus.
  • Technical Proficiency : Experience with scheduling software such as WellSky or a similar system.

    • Ability to quickly learn new tools and web-based messaging systems.

    Proficient in standard office software (e.g., Microsoft Office Suite).

  • Personality : Task-oriented, highly organized, customer-focused, and able to work independently.
  • Must have a positive, proactive approach to problem-solving and excellent interpersonal skills.
  • Availability : Ability to work flexible hours as needed and be on call outside of regular office hours.

    • Additional Information :

  • This role is client-facing and requires strong customer service and interpersonal skills.
  • The ideal candidate will thrive in a fast-paced, dynamic environment, and demonstrate strong multitasking abilities while managing both scheduling and reception responsibilities.

    • Shift : Monday-Friday, 8 : 00 am - 4 : 30 pm, Eastern Standard Time | 8 : 00PM- 4 : 30 PM PHT

    Job type : Fulltime

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    Receptionist • Metro Manila, PH

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