Scheduler & Receptionist

We are seeking a motivated and detail-oriented Scheduler & Reception ist to join our team. This dual role serves as a crucial first point of contact for clients and caregivers, providing exceptional administrative support while ensuring smooth scheduling operations and maintaining efficient front-desk operations.

Key Responsibilities

Client and Caregiver Coordination

• Manage and coordinate caregiver schedules to ensure appropriate client-caregiver matching.
• Communicate effectively with caregivers regarding availability and certifications.
• Respond to client inquiries and concerns promptly and professionally, adjusting schedules when needed.

Administrative & Reception Support

Independent Operations (Post-Training Period)

Requirements

At least 1 year of experience in customer service / administrative roles.

Strong verbal and written communication skills in English, with a focus on clarity and professionalism . Spanish proficiency is a plus.

Experience with scheduling software such as WellSky or a similar system.

Ability to quickly learn new tools and web-based messaging systems.

Proficient in standard office software (e.g., Microsoft Office Suite).

Task-oriented, highly organized, customer-focused, and able to work independently.

Must have a positive, proactive approach to problem-solving and excellent interpersonal skills.

Ability to work flexible hours as needed and be on call outside of regular office hours.

Additional Information :

Shift Monday-Friday, 8 am - 4-30 pm, Eastern Standard Time | 8PM- 4-30 PM PHT