Call Center Travel Sales Trainer (Cebu City)

About the job : Trainer - Travel Sales (Cebu City) | Onsite

Start Date : ASAP

Nature Of The Account : Travel Sales

Type of Support : Voice

Work Arrangement : 100% Onsite

Shift Schedule | Rest Days : Night Shift

Educational Requirement : At least 2nd year completed

Work Experience :

Minimum of 3 years total experience (At least 6 months to 1 year as a Trainer)

Must have experience in handling sales campaigns.

Tools : Salesforce, PPT, Coaching & Mentoring, Microsoft Office

New Hire classes : Training delivery, Individual and Co-facilitation, Reporting

Non-New Hire : Floor support, Coaching, Training Needs analysis / training needs information, Work with Quality and Ops, Calibrations

Responsibilities :

Needs Assessment : Identify skill gaps and training needs through surveys, interviews, and performance analysis.

Curriculum Development : Design and create training materials, including presentations, handouts, and online resources.

Training Delivery : Facilitate training sessions, workshops, and seminars using various methods.

Evaluation and Feedback : Assess the effectiveness of training programs through feedback mechanisms and performance monitoring.

One-on-One Coaching : Provide individualized guidance and support to employees.