Community and Property Concierge

Job Description

The Workplace Concierge serves as the primary point of contact and hospitality representative for all employees, clients, and visitors within the facility. This role is crucial for delivering a five-star client experience, ensuring the efficient operation of the front-of-house, and coordinating daily administrative, logistical, and facilities support tasks. The Concierge is an indispensable contributor to maintaining a professional, welcoming, and productive workplace environment.

Key Responsibilities :

Client Experience and Hospitality

Serve as the first point of contact for all visitors, clients (e.g., Nokia, Temenos), and employees, providing a professional and welcoming reception.

Manage all aspects of visitor registration, including digital check-in processes, badge printing, and escorting guests as necessary.

Answer, screen, and direct incoming calls and internal correspondence with efficiency and a high degree of discretion.

Manage booking systems for meeting rooms, huddle spaces, and specialized client offices, ensuring accurate scheduling and resource allocation.

Administrative and Operational Support

Maintain the cleanliness and organization of the reception area, lobby, and common client-facing spaces.

Manage incoming and outgoing mail, courier services, and package deliveries, maintaining a digital chain of custody log for high-value assets.

Assist with coordination for internal events, meetings, and catering requirements, ensuring seamless execution.

Manage and replenish office supplies, stationery, and pantry stocks.

Facilities and Security Coordination

Act as the central communication link for facility issues (e.g., AC problems, maintenance requests, electrical faults). Log tickets promptly and follow up until resolution.

Coordinate with the Facilities Management team and third-party vendors (e.g., cleaning, security) for access and service delivery, especially in client-sensitive areas.

Monitor security access points and escalate any unauthorized entry or suspicious activity immediately to Security personnel.

Assist in documentation related to compliance, safety, and emergency procedures (e.g., fire drill coordination).

Client and Asset Liaison

Support the onboarding and off-boarding processes for client teams (e.g., BDO asset transfer), ensuring smooth transition of access, keys, and allocated physical assets.

Serve as the primary liaison for client-specific requests, escalating complex issues related to lease terms, space configuration, or specialized services to the appropriate Client Services Manager.

Requirements

Education : Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.

Experience : At least 6 months experience in a high-volume reception, hospitality, or corporate concierge role, ideally within a multi-client or multi-tenant commercial office environment. (Fresh Grad are also welcome to apply)

Skills : Exceptional written and verbal communication skills; demonstrated proficiency in managing booking / scheduling software; high level of professionalism and discretion.

Attributes : Highly organized, proactive, solutions-oriented, and possessing a strong commitment to service excellence.

Benefits

• Great Place to Work-Certified Company
• Premium HMO
• Holistic employee experience
• Work-from-home and hybrid work setup
• Rewards and incentives
• Monthly engagement activities
• Career advancement opportunities
• Paid referral program

Requirements

Education : Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred. Experience : At least 6 months experience in a high-volume reception, hospitality, or corporate concierge role, ideally within a multi-client or multi-tenant commercial office environment. Skills : Exceptional written and verbal communication skills; demonstrated proficiency in managing booking / scheduling software; high level of professionalism and discretion. Attributes : Highly organized, proactive, solutions-oriented, and possessing a strong commitment to service excellence.