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Virtual / Phone Interview - Customer Rep for Ortigas Center Site

Global Meta JobsQuezon City, National Capital Region, PH

4 days ago

Job description

We are hiring Voice Customer Service Representatives for an exciting opportunity in Ortigas! No BPO experience? No problem! If you are a strong communicator who enjoys helping people, we want to hear from you.

Qualifications :

At least a High School Graduate (Old Curriculum) or ALS Graduate
No prior BPO or call center experience required
Excellent English communication skills (verbal and listening)
Willing to work onsite in Ortigas
Amenable to shifting schedules, including nights, weekends, and holidays
Customer-oriented attitude with a willingness to learn

Job Responsibilities :

Handle inbound or outbound voice calls from customers across various accounts (e.g., general inquiries, service concerns, basic troubleshooting, etc.)

Provide clear, accurate, and friendly support to address customer questions or problems

Follow scripts, policies, and procedures to ensure consistent and quality service

Document all interactions accurately in the system

Stay up-to-date with product knowledge and training materials

Compensation and Benefits :

Competitive Entry-Level Salary

HMO (Health Maintenance Organization) coverage

Employee Assistance Program (EAP)

Integrated Medicine Program

Paid Leaves (Vacation Leave, Sick Leave, etc.)

13th Month Pay

Company-sponsored Trips, Events, and Team Retreats

Continuous skills development and training opportunities

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Customer Interview • Quezon City, National Capital Region, PH