Sales and Return Order Processor

The Sales Return Order Processor is responsible for handling, documenting, and processing all customer product returns in an accurate and timely manner. This role ensures that all return transactions comply with company policies, coordinates with warehouse and accounting teams for item verification, and issues credit memos or replacements as necessary.

Key Responsibilities :

• Receive and review customer return requests and validate against original sales orders or invoices.
• Create and process Sales Return Orders in the system (e.g., SAP Business One or similar ERP).
• Coordinate with warehouse and logistics for the return, inspection, and proper tagging of returned goods.
• Verify returned products’ condition and determine eligibility for credit, replacement, or disposal.
• Prepare and issue Credit Memos or Replacement Orders as approved.
• Maintain accurate and up-to-date return order records in the database.
• Communicate with customers regarding the status of their return requests.
• Collaborate with Sales, Accounting, and Inventory teams to ensure accurate postings and adjustments.
• Generate reports on return trends, reasons for returns, and discrepancies for management review.
• Ensure compliance with company policies, warranty conditions, and quality control standards.

Qualifications :