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Senior Service Delivery Consultant (Service Desk Ax)

Senior Service Delivery Consultant (Service Desk Ax)

BuscojobsMetro Manila, Philippines
6 days ago
Job description

Senior Service Delivery Consultant / Service Desk (Avaloq)

Company Description

Writing the future. Together. Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.

Job Description

As PMO you will be part of our Project Delivery team that is dedicated to managing IT implementation projects for new and existing clients. Together with the existing PMO team you will provide a variety of internal services to support the projects team, especially in controlling and supplier management.

Your Mission

  • Support of the project team in various organizational topics, such as budgeting and controlling processes (initial definition and tracking of program costs)
  • Communication and coordination with legal, procurement and sub-contractors to support internal processes
  • Support the projects team to satisfy internal reporting requirements
  • Tracking and following up on tasks and issues of the program management
  • Management of resources (roll on / roll off / availability), resource onboarding and training
  • Organizing meetings, workshops and steering committees
  • Use of Avaloq GIM tool and leveraging what is appropriate for the project
  • Support of Partner Management in commercials and creation of SOWs
  • Preparation and presentation of reports for the senior leadership team regarding the status of current projects
  • Supporting the definition and writing of project requests and change requests (defining scope, goals, deliverables, costs, timescales, resource requirements and milestones)

Qualifications

  • Bachelor or master’s degree in Computer Science or Business Administration
  • 3-5 years of PMO experience or similar workstream / coordination experience
  • Experience in supporting complex program of work, ideally in a vendor / client relationship position
  • Excellent verbal and written communication skills, including ability to produce program executive communications
  • Experience of supporting program reporting into C-suite stakeholders
  • Strong business and financial acumen including deep experience in Excel
  • Articulate and confident in delivering challenging content & material
  • Team player who will proactively take early action to avoid issues arising
  • Ability to mentor / guide less experienced staff in areas of specialist knowledge

    • Additional Information

    Now let's talk about perks and compensation

    We have a hybrid work week model, giving colleagues flexibility in how they work, as well as ensuring we create our unique Avaloq culture in our office locations. Our base salaries are competitive and you can be recognised for outstanding effort with an extraordinary achievement reward - the pinnacle of recognition. Avaloq aims to share its success with all its colleagues by paying out “Success Share Units” depending on its performance in a given year.

    At Avaloq we embrace diversity, we embrace difference. We are whole-heartedly committed to equal employment opportunities and we foster an inclusive culture where everyone’s contributions are valued and their voices are listened to. We hire, compensate and promote regardless of origin, age, sexual orientation, gender identity or any other characteristics that make us different. Please note that our job descriptions are intended to be written in an inclusive and gender neutral language.

    Don’t be shy - apply!

    Note to Agencies : All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.

    Cf3402-program and Project Management Specialist

    Makati, National Capital Region EPS Staffing

    Posted today

    Job Description

    Qualifications :

  • Graduate of bachelor’s degree.
  • Minimum of four years working experience in fast-paced project-based roles, be that consulting to external clients (e.g. in Strategy, Consulting or Digital), consulting internally (e.g. in AEE) or working on important internal initiatives.
  • Good to have : Analytics Experience (Qliksense and PowerBI)
  • Work Arrangement : Hybrid Setup
  • Work Schedule : 40hour workweek

    • Job Types : Full-time, Permanent

    Cf3325-workplace Service Delivery Analyst

    Mandaluyong, National Capital Region EPS Staffing

    Posted today

    Job Description

    Qualifications :

  • Graduate of bachelor’s degree.
  • Must have at least 3 years of work experience in Corporate Admin.
  • With exposure in stakeholder and vendor management
  • Proficient in MS Office Applications (Word, Excel, PPT)
  • Good Communication Skills
  • Good to have : 1 year experience or familiarity with ISO27001, ISO14001, ISO 22301 Certification, government permits, or related transactions (PEZA, Cebu LGU Permits)
  • Work Location : Boni, Mandaluyong City.
  • Work Schedule : 8am-5 : 30pm, Must be flexible with work hours according to business needs

    • Job Types : Full-time, Permanent

    Schedule : Day shift

    Manager, Accounts Payable Service Delivery (APAC)

    Posted today

    Job Description

    foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

    Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives. Up for an exciting new career

    APAC Finance Business Services Team is seeking a highly motivated Accounts Payable (AP), Manager - to help lead and shape AP process for the region.

    Your Key Objectives

  • Build and lead a new service delivery team
  • Drive operational excellence and customer services
  • Support the rollout of new initiatives (e.g. invoice automation)
  • Launch Business Reviews for new markets

    • Responsibilities :

  • The AP Service Delivery Manager, New Verticals will report to the AP / T&E Process Lead. Based ideally at foodpanda Manila, the AP Service Delivery Manager will lead a team of AP executives to deliver end to end process Accounts Payable processes for 5 countries in the region.

    • Primary :

  • Collaborate with stakeholders to ensure effective and efficient process operations
  • Performance and delivery to AP Process SLA and KPIs
  • Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review, etc)
  • Provide inputs that will drive process-related investment decisions and implementation
  • Ensure processes are compliant with any regulations and internal controls / risk management measures
  • Manage the AP service delivery team for New Verticals (both captive and outsourced)

    • Others :

  • Maintain process documentation
  • Drive standardized processes and systems across the region
  • Liaise with relevant stakeholders at Delivery Hero / regional teams (e.g. Procurement, Risk & Compliance) to understand and implement relevant policies and procedures affecting the AP processes
  • Actively help to solve finance operation related issues and problems in an effective manner
  • Serve as the point of contact for issues within AP processes
  • Work with Transformation & Innovation team to drive continuous improvement of processes and IT enablers
  • Support internal and external audits

    • Requirements :

    Basic Qualifications :

  • University degree in Economics, Finance, Business Management or equivalent
  • 5+ years of relevant accounting and AP experience, with a degree in Accounting, Business Administration, or Finance.
  • Experience in services governed by SLA / KPIs and presenting to stakeholders
  • Experience in managing captive teams / outsource providers 10 FTEs combined
  • Prefer to have a second Asian language e.g. Thai, Burmese, Lao, etc.

    • Preferred Qualifications / Experiences :

  • Direct experience within a multi-national environment with a complex regional / country environment
  • Strong communicator with the ability to influence, persuade and drive action.
  • Process-oriented with an understanding of both financial and operational controls
  • Strong analytical skills and who can foresee upstream and downstream impacts
  • Proficient with CRM, ERP (SAP Preferred), Inventory management systems
  • Familiar with SQL, Tableau or alike (preferred)
  • Familiar with Ticketing systems (e.g. JIRA or alike)
  • Comfortable working in a fast-paced environment with tight deadlines

    • What we offer

  • A dynamic and challenging work environment.
  • A company committed to developing you personally and professionally.
  • A great working atmosphere with regular company and team events.
  • A vibrant and international team committed to diversity and inclusion.
  • Responsibility from day one in a fast-growing and global company.
  • Other benefits include free food, health and dental insurance, and learning and development opportunities!

    • foodpanda is operated by the Delivery Hero Group ("DH Group"), the global leader in the food delivery industry...

    foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery de

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