Customer Experience Cloud & AI SME

Job Title : Customer Experience Cloud & AI SME

Location : Remote / UAE / Portugal

Company : Kompetenza

Department : AI & Service Cloud Development

Reports To : director R&D

About Kompetenza

Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR) services . Our mission is to help organizations transform customer experiences through intelligent self-service portals, AI automation, and digital engagement .

Role Overview

We are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self-service customer portals while integrating AI-driven automation across both Salesforce and external ecosystems .

This role requires expertise in Salesforce Experience Cloud and a strong understanding of AI-driven automation to create seamless self-service solutions, AI-powered agents, and intelligent workflows that enhance customer engagement. The ideal candidate will work closely with clients, internal teams, and stakeholders to drive automation, improve user experience, and mentor organizations on AI adoption .

Key Responsibilities

1. Develop & Optimize Self-Service Customer Portals

• Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud .
• Implement self-service automation and AI-driven workflows to improve customer interactions.
• Ensure portals are intuitive, scalable, and personalized with guided service journeys.
• Integrate Einstein AI and automation tools for proactive customer support and case resolution.

2. AI-Powered Virtual Agents & Automation

3. Cross-Platform AI Automation & Integration

4. Customer Engagement & AI Mentorship

5. Data Intelligence & AI Performance Optimization

6. AI & Innovation Strategy

Key Requirements

Technical Skills

Soft Skills & Experience

Why Join Kompetenza R&D Work on cutting-edge AI & self-service portal

Benefits

Why Join Kompetenza?

✅ Build a lead generation machine from the ground up – an exciting opportunity to create a scalable system.

✅ Work with cutting-edge AI and automation tools to optimize sales outreach.

✅ High earning potential – competitive salary with performance-based commission.

✅ Remote work flexibility with a global team.