Director of Operations Job - iGaming - Manila, Philippines, Asia

Location

Location : Manila, Philippines

Overview

About the Hiring Company : We are seeking a decisive and systematic Director of Operations to lead CS, Payments & Fraud, and Casino Content across Asian markets, with strong grounding in the Philippines / PAGCOR. This role is responsible for ensuring regulatory compliance, delivering consistent player experiences, and achieving growth and risk management targets. You will provide clear direction, establish a robust operating system, and drive accountability across teams to ensure seamless execution and measurable outcomes.

Job Responsibilities

• Translate business strategy into a 12–18-month operations plan with quarterly targets for CS, Payments / Fraud, and Casino Content.
• Establish an operating cadence (weekly / monthly reviews, dashboards, incident postmortems) to align teams on priorities and success measures.
• Standardize SOPs and decision rights across functions to drive consistency, close gaps, and enforce process discipline.
• Inspect, coach, and course-correct leaders; intervene early when KPIs, compliance, or culture show signs of drift.
• Convert business goals into a ranked backlog for Ops covering service quality, payments resilience, fraud loss targets, and content deployment.
• Approve quarterly roadmaps and resource allocations across the three functions.
• Lead a ~100-person multi-function organization through direct leadership of department Heads; hire, develop, and performance-manage leaders.
• Build bench strength and succession plans with clear role expectations and growth paths.
• Run a data-driven review rhythm : weekly ops review (SLA, risk, revenue levers), monthly deep dives, and quarterly business reviews.
• Escalate and resolve cross-team blockers, ensuring focus on the most vital metrics.
• Ensure day-to-day adherence to PAGCOR and relevant Asian market requirements, maintaining audit-ready SOPs and evidence.
• Own incident governance for outages, fraud spikes, and