The Service Sales Engineer builds relationships and manages the account of existing core 1-3 customers through meetings and by retaining existing and building new business with them. He / she also manages and grows portfolio by selling maintenance contracts and related digital services. Additionally the maintenance farmer generates modernization leads to modernization farmer.
Customer relationship management
- Proactively develops and creates customer relationships in his / her area of responsibility
- Is accountable for developing KONE position in his / her customer base or market area
- Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
- Ensures customer satisfaction and solving complaints with the rest of the KONE team
- Documents the customer and contact information maintains customer data
Sell
Proactively generates opportunities from existing customer baseCollaborates with maintenance team for leads (maintenance technicians)Is accountable for leads opportunities orders and contracts to meet the sales budget and pricing targetsIs accountable for finding customer needs and that KONEs solution matches with the needsIs responsible for pricing using the approved tendering tools and for optimizing prices and discounts within his / her authorityValidates that the contents of the contract are in line with the negotiation process outcomeMaintains full information of opportunities tasks and visits keeps sales funnel data up-to-dateResponsible for timely and accurate reporting in CRMResponsible for gathering relevant information about market and competitors from the fieldSupports the finance function in money collection.Is responsible for the account over the entire sell process and customer relationshipDrives execution of her / his individual sales planProfessional requirements
Masters the sales processDemonstrates service mindsetNumbers and facts drive actionsIs able to bring across customer needs add value to customers businesses by offering solutions that meet their needs and is able to use value based pricing to guaranteehealthy marginsComfortable and excited about the opportunities that digital solutions bring.Accustomed to use different sales toolsEntry-level requirements
Sales and / or customer service experienceExperience from / familiar with solution selling methodologyExperience from / familiar with (selling) complex technology solutionsExperience from / familiar with KONE customers industries is a plusBasic English skillsBasic digital skills and mindsetBachelor or Masters degree in economics engineering or other relevant field.At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on Experience :
IC
Key Skills
Fund Management,Attorney At Law,Bilingual,Informatica,Analytics
Employment Type : Full-Time
Experience : years
Vacancy : 1