Customer Success Executive

The role of Customer Success Executive (SEA) sits within the SEA Customer Success team, reporting to the Customer Success Manager (SEA). The role’s primary function is supporting Isentia and Pulsar customers by driving adoption and usage of the platform and services.

This person will be instrumental in ensuring that customers are deriving value from their subscription - this will be done through understanding their business needs, responding to support queries, configuring the Isentia and Pulsar platforms, conducting training sessions, and coordinating with other departments to resolve customer issues.

As well as supporting existing customers, this team will work closely with Account Management and New Business on pre-sales activities such as demo / trial setups, volume check, and reviewing monitoring requirements (keyword checks).

Job Requirements :

• Bachelor’s Degree in any field
• At least 1 year of customer service experience
• Strong verbal and written communication skills
• Computer literate and comfortable using various software tools
• Preferably with experience in an Internet Service Provider (ISP) or similar industry