Channel Development Head

TheChannelDevelopmentHeadis responsible fordriving the growth and development of bancassurance channels. Thisrolewillleadstrategic initiatives to strengthenexisting and newdistribution channels, foster partnerships, and implement digital innovations.The incumbentwill work closely with internal teams and external partners tooptimizecustomer touchpoints, elevatecustomerexperience, andachieve businessobjectives.

Position Responsibilities:

Strategic Planning and Execution:

• Formulate and drive the execution of strategic plans aimed at expanding andoptimizingbancassurance channels.
• Identifyand develop newleadsopportunities toincrease penetration.

Channel and Partnership Development:

• Strengthen existing relationships with bank partners and seek new collaborations to enhance distribution efficiency.
• Work with partners to co-create solutions that meet both customer needs and businessobjectives.

Digital Innovation and Transformation:

• Lead the adoption of digital technologies to enhancesales andcustomer engagementtostreamline channel operations.
• Oversee the development of digital platforms that improve customer interaction and service delivery.

Customer Experience Enhancement:

• Collaborate with internal teams to design and implement initiatives that improve customer touchpoints and satisfaction.
• Analyze customer feedback and market trends to inform continuous improvement efforts.

Performance Monitoring and Reporting:

• Establish metrics and KPIs for assessing the performance of bancassurance channels.
• Regularly review and report on progress against business development goals.

Team Leadership and Development:

• Manage andguideDigitalEnablement teamto achieve strategicand businessobjectives.
• Foster a culture of innovation, collaboration, and excellence within the team.

​

Required Qualifications:

• Bachelor’s Degree Holderwithmore than 10yearsofrelevant experience,preferably in insurance, banking and / or fintech.

• BusinessDevelopment andProjectmanagement experience, preferablywithchannel,digital and technology initiatives

• Human Centered Design (HCD) and Agile experiencewould be an advantage

• Bancassuranceindustry experience is preferred but notrequired

• Data drivenin making decisions and crafting strategies to rollout digital initiatives

• Must havevery strongwritten, verbal and presentation communication skills

​

Preferred Qualifications:

• Strategic Thinking:Ability to develop and implement long-term strategies that align with businessobjectives.
• Leadership and Management:Strong leadership skills with experience in managing and developing high-performing teams.
• Relationship Building:Excellent skills in building andmaintainingpartnerships and stakeholder relationships.
• Digital Literacy:Proficiencyinleveragingdigital tools and platforms to drive business innovation and efficiency.
• Analytical Skills:Strong analytical and problem-solving skills to interpret market data and customer feedback.
• Communication and Influence:Excellent verbal and written communication skills with the ability to influence and negotiate effectively.
• Customer Focus:Deep understanding of customer needs and a commitment to improvingthe customerand userexperience.
• Financial Acumen:Strong understanding of financial metrics and the ability to drive revenue growth.
• Adaptability:Ability to thrive in a fast-paced environment and adapt to changing business needs.

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid