AI Automation Engineer

Job Description

This is a remote position.

Schedule : Monday – Friday, 8 : 00 AM – 5 : 00 PM PST (1-hour unpaid break)

Total weekly hours : 40 Hours

Our client is seeking a skilled and innovative AI Automation Engineer to design, build, and optimize automations across internal systems using tools such as n8n, Rewst, Autotask PSA, Datto RMM, and IT Glue.

This role focuses on developing smart workflows that reduce manual work, improve efficiency, and enhance the client experience. Once key internal projects are complete, you’ll also contribute to AI and automation solutions for clients, helping extend these innovations as a service offering.

Responsibilities

Design, build, and manage automation workflows using n8n, Rewst, and similar platforms

Develop integrations and automations connecting Autotask PSA, Datto RMM, IT Glue, and Microsoft 365

Collaborate with helpdesk, operations, marketing, and finance teams to identify and automate repetitive processes

Build AI-powered workflows leveraging tools like OpenAI, Rewst AI Actions, or similar models for tasks such as summarization, categorization, or data processing

Create and maintain API and webhook integrations across multiple SaaS platforms

Document automation designs, logic, and processes clearly for internal reference

Test, monitor, and optimize automations for reliability and performance

Contribute to the design and delivery of automation and AI projects for clients once internal systems are established

Requirements

2+ years of experience building AI tools or automation processes (must-have)

Proven experience with automation platforms such as n8n, Rewst, Zapier, or Make (Integromat)

Hands-on experience with Autotask PSA, Datto RMM, and IT Glue

Strong understanding of API integrations, webhooks, and scripting (JavaScript or Python)

Familiarity with AI / LLM integrations (OpenAI API, Claude, etc.) and prompt engineering concepts

Excellent analytical, problem-solving, and communication skills

Self-motivated, detail-oriented, and capable of managing projects independently in a remote setting

Preferred Qualifications

Experience in an MSP or IT services environment

Knowledge of Autotask API, Datto RMM API, or IT Glue API

Experience automating workflows involving Microsoft 365, SharePoint, or QuickBooks Online

Background in process mapping, business systems analysis, or technical project management

Independent Contractor Perks

HMO coverage (available in eligible locations)

Permanent work-from-home setup

Immediate hiring

ZR_29468_JOB

Requirements

2+ years of experience building AI tools or automation processes (must-have) Proven experience with automation platforms such as n8n, Rewst, Zapier, or Make (Integromat) Hands-on experience with Autotask PSA, Datto RMM, and IT Glue Strong understanding of API integrations, webhooks, and scripting (JavaScript or Python) Familiarity with AI / LLM integrations (OpenAI API, Claude, etc.) and prompt engineering concepts Excellent analytical, problem-solving, and communication skills Self-motivated, detail-oriented, and capable of managing projects independently in a remote setting Experience in an MSP or IT services environment Knowledge of Autotask API, Datto RMM API, or IT Glue API Experience automating workflows involving Microsoft 365, SharePoint, or QuickBooks Online Background in process mapping, business systems analysis, or technical project management